Description:

At ServiceNow, our journey began in sunny San Diego in 2004, and today, we’re proud to be a global leader in AI-driven enterprise platforms. With over 8,100 customers—including 85% of the Fortune 500®—we’re on a mission to make the world work better for everyone. We’re seeking a Partner Operations Specialist to join our growing team in Hyderabad.

What You'll Be Doing:

• Manage support queues efficiently by addressing support cases and escalations with speed, empathy, and precision.
• Spot trends and generate insights to improve processes, policy implementation, user experience, and overall operations.
• Conduct data quality reviews and audits regularly.
• Become a subject matter expert across various partner policy workflows (e.g., policy creation, enforcement, optimization, and reporting).
• Support global partner operations with scalable, efficient solutions and insights.
• Communicate policy changes effectively to partners and identify operational gaps.
• Collaborate with vendors, partner managers, Sales, Legal, Finance, and Marketing teams to drive impactful improvements.
• Contribute to program success by providing partner feedback and data-backed insights.

Key Technical Skills:

CRM tools, SaaS industry experience, Partner/Channel Management, Sales Operations, Data Analysis, Report Extraction, Process Optimization, Operational Reporting, Cross-functional Collaboration

Requirements:

• 2-4 years of experience in account management or partner/channel management.
• Preferably from a SaaS, Cloud, or enterprise tech background.
• Excellent organizational and attention-to-detail skills.
• Ability to collaborate across multiple time zones and functions.
• Flexibility to work night shifts or rotational shifts as required.
• Strong customer service mindset with a high level of self-motivation.
• Skilled in operational reporting and trend analysis.
• A natural problem solver with a mindset for continuous improvement.
• Energetic, proactive, and capable of multitasking in a dynamic environment.

This role is perfect for professionals eager to contribute to a growing global company while enjoying the challenges of working across global partner operations. ServiceNow fosters a collaborative culture with flexibility, trust, and a strong sense of purpose. If you’re ready to take your partner management skills to the next level, apply today!